For users aged 21 and above only

Responsible Gambling at i1kiss

i1kiss believes that gambling should be entertainment — not a burden. This page provides guides, control tools and support information for all our players in Malaysia.

Minimum age 21

24/7 Support

Self-exclusion available

Our Position

i1kiss Commitment to Players

Responsible gambling is not just a slogan — it is at the core of how we operate. i1kiss builds a safe, fair and controlled gaming environment for all players in Malaysia.

As a platform operating under international licensing, i1kiss takes our responsibility for player welfare seriously. We provide a range of self-control tools that allow players to manage their time and spending more wisely. These include options to set deposit limits, daily loss limits, and a self-exclusion programme for those who need a break.

Responsible gambling means playing with money you can afford without affecting your basic needs, family or other financial commitments. When gambling starts to feel like an obligation rather than entertainment, that is a sign to pause and seek support.

✅ Tip: Set a fixed weekly budget before you log in. Responsible gambling starts with planning, not impulse.

Mandatory Age Verification

i1kiss carries out strict age checks. All new accounts require identity verification through a national identity card (MyKad) or a valid official document. Accounts that cannot verify they are 21 years of age or older will be suspended immediately.

If you suspect someone under the age of 21 is using this platform, please contact our support team immediately via 24/7 live chat.

Protection Features

Control Tools for Players

i1kiss provides a range of practical tools you can use at any time to manage your gambling experience.

Daily Deposit Limit

Set the maximum amount of money you can deposit into your account each day. This keeps your spending under control and within your planned budget. Limit changes take effect after a set review period.

Loss Limit

Choose a weekly or monthly loss limit for your account. When this limit is reached, the i1kiss system will automatically block any further betting until the limit period resets. This control is designed to protect your funds.

Session Time Limit

Set a time limit for each gaming session. i1kiss will notify you when the set period is nearly up and send periodic reminders. Playing with a clear head is key to making better decisions.

Self-Exclusion

If you feel the need for a longer break, the i1kiss self-exclusion programme allows you to temporarily or permanently close access to your account. Choose a period ranging from several weeks to an indefinite duration. This decision is fully respected.

Hide Promotional Ads

Players can choose to stop receiving any marketing communications, including promotional emails, bonus offers and in-platform messages. This option is available directly in your account settings without needing to contact customer support.

Activity History Review

Monitor all your betting activity through detailed history reports. View records of deposits, withdrawals and losses in one clear view to help you make more informed decisions about your playing habits.

Know the Signs

Signs of Problem Gambling

Gambling becomes a problem when it starts to affect your daily life, relationships and finances. Review this list honestly.

Feeling the need to gamble with increasingly larger amounts of money to get the same level of satisfaction

Being unable to stop gambling despite having intended to do so

Gambling to escape feelings of worry, stress or personal problems

Chasing losses by continuing to bet even after losing a significant amount

Lying to family members or friends about the amount of time or money spent on gambling

Borrowing money or selling possessions to fund gambling

Neglecting work, family or other responsibilities because of gambling

Feeling restless or irritable when trying to cut down or stop gambling

⚠️ If you identify three or more of the signs above in yourself, please contact the i1kiss support team or a relevant support organisation for immediate assistance.

Step-by-Step Procedure

How to Apply for Self-Exclusion

Self-exclusion is a serious control tool. i1kiss processes every application carefully and with full respect. Here is how to start the process:

💬 Important: Once self-exclusion is activated, it cannot be reversed before the set period expires. This is for your own protection.

Log In to Your Account

Access your i1kiss account and navigate to the security settings or responsible gambling section in the account menu.

Choose an Exclusion Period

Select a suitable period — from several weeks to an indefinite exclusion. You may also choose to permanently close your account.

Confirm Your Application

Verify your identity via email or the verification method provided. This step ensures the application is made by the actual account owner.

Exclusion Activated

The i1kiss team will process your application and send a confirmation via email. The account will be locked for the set period without exception.

Contact Support if Needed

If you need additional help or want to extend your exclusion period, our 24/7 support team is ready to assist via live chat or email.

Financial Controls

Additional Limits and Controls

In addition to self-exclusion, i1kiss offers a range of financial controls that can be adjusted to suit your needs.

Weekly Deposit Limit

Set the maximum deposit amount allowed within one week. This limit protects you from impulsive decisions.

Monthly Deposit Limit

Plan your monthly entertainment spending by setting a deposit limit that aligns with your living budget.

Session Reminders

Receive periodic notifications while playing to remind you of the time that has passed in your current session.

Temporary Break

Request a short break from 24 hours to 30 days without going through the full self-exclusion process.

To activate or change any of the above controls, log in to your account and go to the responsible gambling settings, or contact i1kiss customer support via 24/7 live chat.

FAQ

Responsible Gambling Questions

All players at i1kiss must be 21 years of age or older. This is a legal requirement and a platform policy that cannot be compromised. The registration process requires age verification through a national identity card (MyKad) or a valid official document. Accounts that do not meet this age requirement will be terminated without any compensation.

Log in to your account and navigate to the "Account Settings" section, then select "Responsible Gambling". You can set daily, weekly or monthly deposit limits according to your needs. A new lower limit takes effect immediately, while a higher limit may require a review period to ensure your safety. Contact our support team if you need further guidance.

No. Self-exclusion is designed as a serious personal commitment. Once activated, it cannot be cancelled before the set period expires. This is an important protective measure to ensure the tool remains effective. If you need assistance during the exclusion period, the i1kiss support team is still reachable via live chat.

A temporary break is a simple option ranging from 24 hours to 30 days — suitable if you only need a short pause. Self-exclusion is a longer-term commitment, from several weeks to an indefinite period, and cannot be cancelled before the set period expires. Self-exclusion is suitable for those concerned about their gambling habits and who need stronger control. Choose the option that best fits your personal needs.

The i1kiss support team is available 24/7 via live chat and email in Malay and English to help you activate self-control tools. You can also seek professional support through recognised mental health and counselling organisations in Malaysia. Do not hesitate to ask for help — it is a sign of strength, not weakness.

Yes. i1kiss carries out a Know Your Customer (KYC) verification process that includes age checks. All players are required to submit a copy of a valid identity card or passport before an account is fully activated. This process is mandatory and cannot be skipped. Any inaccurate information will result in permanent account closure.

Play Smart

Play Responsibly with i1kiss

Responsible gambling is a personal choice and commitment. i1kiss provides all the tools you need. Use the controls available, set your limits and enjoy entertainment in a healthy way.

Manage My Account View FAQ

Contact Support Team

Live chat available 24/7 on the platform
[email protected]
Support in Malay and English